A firm protective step
Self-Exclusion and Account Restrictions
Self-exclusion is designed for players who need a meaningful break from gambling. To request it, contact Navtoto customer support through the platform's available support channel. Clearly state that you want self-exclusion, identify the period required and ask for confirmation when the restriction has been applied.
Navtoto may need to verify your identity before changing account access. This protects your account from unauthorised requests. Once self-exclusion begins, you should remove saved payment details, disable gambling notifications and avoid environments that encourage you to play.
Do not try to reopen access early, register another account or ask another person to gamble for you. Those actions undermine the purpose of responsible gambling protection. If you use more than one betting platform, consider requesting equivalent restrictions on every account rather than restricting only Navtoto.
Family members cannot normally control an adult's account without appropriate verification, but they can encourage the player to contact support, speak with a counsellor and protect shared finances. If gambling is creating immediate financial risk, consider asking a trusted person to help manage essential payments while professional support is arranged.
21+ protection
Preventing Underage Gambling
Navtoto is available only to people aged 21 and above. Underage gambling is prohibited. Age and identity checks may be requested, and false registration information can lead to account restriction or closure.
Adults should not share account credentials, payment accounts or devices with anyone under 21. Keep passwords private, sign out after every session and do not save login details on a shared phone, tablet or computer.
- Use a strong password that younger household members cannot guess.
- Keep Touch 'n Go eWallet, Boost, GrabPay and online banking access secured.
- Explain that gambling is an adult activity involving real financial risk.
- Review shared devices for saved passwords or active account sessions.
- Contact Navtoto support promptly if underage access is suspected.
Responsible gambling is not only about personal limits. It also means preventing children and young adults from accessing betting accounts, funds and promotional material.